Effective Date: August 31, 2026

These Terms of Use ("Terms") govern your access to and use of the Three Willows Psychological Services’ website. By accessing or using this website, you agree to these Terms. If you do not agree with these Terms, please discontinue use of the website.

Purpose of This Website

This website is intended to provide general information about our practice, our psychologists and other clinicians, our services, and topics related to behavioral healthcare, including psychological assessment, therapy, and other clinical services.

The information provided on this website is for general educational and informational purposes only. It is not intended to constitute psychological, medical, legal, or other professional advice and should not be relied upon as a substitute for an individualized evaluation or treatment by a qualified professional.

No Clinician-Client Relationship

Your use of this website does not create a psychologist-client relationship.

Viewing information on this website, submitting a contact request or prescreening questionnaire, scheduling a consultation, sending an email, or communicating with us through the website does not establish a psychologist-client relationship.

A clinician-client relationship is established only after we have determined that we are able to provide appropriate services, all required informed consent and practice documents have been completed, and both you and your psychologist have agreed to begin services.

We reserve the right to decline services when appropriate, including but not limited to circumstances involving licensing restrictions, conflicts of interest, scheduling limitations, scope of practice, or other clinical, ethical, or legal considerations.

Emergencies and Crisis Services

Three Willows Psychological is not an emergency service, crisis response service, or provider of emergency or acute psychiatric care. We do not provide crisis intervention or emergency mental health services through this website, email, phone, electronic communications, or other contact methods.

Please do not rely on communications with Three Willows Psychological for immediate crisis support or emergency assistance. Website forms and email are not monitored for urgent or emergency concerns.

If you or someone else is experiencing a medical or mental health emergency, call 911 or go to the nearest emergency department. If you are experiencing emotional distress or thoughts of suicide, call or text 988 to reach the Suicide & Crisis Lifeline. If you are outside the United States, contact your local emergency services or crisis resource.

Website Communications

Information submitted through general website forms or other website communication methods is used to respond to inquiries and coordinate services. Submission of information through the website does not guarantee that Three Willows will respond within any particular timeframe or be able to provide services.

Please do not submit sensitive clinical information, payment or financial account information, or information requiring an urgent response through general website forms or email.

Once services are established, clients should use the secure communication methods designated by the practice for clinical communications.

Third-Party Services and Links

This website may link to, connect with, or utilize third-party services that support appointment requests, secure communications, client portal access, telehealth, payment processing, insurance billing, or other practice operations. Your use of these services may also be subject to the applicable terms of use and privacy policies of those third-party providers.

This website may also include links to third-party websites, healthcare providers, community resources, professional organizations, or educational materials for your convenience. These resources are provided for informational purposes only. Inclusion of a link or resource does not constitute an endorsement, recommendation, guarantee of services, or verification of the information provided by that third party.

We are not responsible for the availability, accuracy, security, content, or privacy practices of third-party websites or services. Your interactions with third-party providers are governed by your relationship with those providers and their applicable terms and policies.

Privacy

Your use of this website is also governed by our Website Privacy Policy, which explains how information collected through this website is handled.

Website privacy practices and the privacy requirements applicable to clinical services are addressed through separate policies and documents. If you become a client of our practice, you will receive additional documents governing the provision of clinical services, including our Notice of Privacy Practices, informed consent documents, financial policies, and other applicable practice agreements.

Those documents govern the provision of clinical services and the psychologist-client relationship and are separate from these Website Terms of Use.

Intellectual Property

Unless otherwise indicated, all content on this website, including text, graphics, logos, images, downloadable materials, educational resources, and website design, is owned by or licensed to Three Willows Psychological and is protected by applicable intellectual property laws.

You may access and print website content for your personal, non-commercial use. You may not reproduce, distribute, modify, publish, publicly display, create derivative works from, or otherwise use website content without our prior written permission, except as permitted by law.

Nothing in these Terms prohibits uses of copyrighted material that are permitted by applicable law.

Acceptable Use

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation or security of the website.

You agree not to:

• attempt to gain unauthorized access to the website or its systems;

• interfere with the website's functionality, availability, or security;

• introduce malicious software, harmful code, or other damaging material;

• use automated tools to scrape, copy, or systematically collect website content without permission;

• impersonate another individual or misrepresent your identity;

• use the website to transmit unlawful, fraudulent, abusive, or harmful material; or

• use the website in violation of any applicable law or regulation.

Website Availability and Accuracy

We make reasonable efforts to keep this website available and to provide information that is accurate and current. However, we do not guarantee that the website or its content will always be complete, accurate, current, reliable, or available.

Information about services, clinicians, fees, insurance participation, scheduling, availability, and other practice information may change without notice. Information regarding clinicians’ licensure, credentials, availability, insurance participation, and services is subject to change and should be confirmed directly with the practice.

We reserve the right to modify, suspend, or discontinue any portion of the website at any time.

Accessibility

We are committed to providing a website that is accessible to all visitors.

If you experience difficulty accessing any content or require information in an alternative format, please contact us using the information provided on our Contact page. We welcome accessibility feedback and will make reasonable efforts to address accessibility concerns and improve access to our website.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, this website and its content are provided on an "as is" and "as available" basis.

We disclaim all warranties, express or implied, regarding the website or its content, including warranties of accuracy, completeness, reliability, merchantability, fitness for a particular purpose, non-infringement, availability, and security.

We do not guarantee that the website will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

This disclaimer applies to the website and website content and does not alter any rights or obligations applicable to clinical services under separate informed consent documents, practice policies, or applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, Three Willows Psychological and its psychologists, clinicians, employees, contractors, and representatives shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your access to, use of, or inability to use this website or your reliance upon information contained on this website.

This limitation applies only to your use of the website and website content and does not limit liability to the extent such limitation is prohibited by applicable law or would conflict with rights or obligations arising from clinical services.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict-of-law principles.

Any legal action arising out of or relating to these Terms or your use of this website shall be brought in a court of competent jurisdiction located in Albany County, New York, unless otherwise required by applicable law.

Changes to These Terms

We may revise these Terms from time to time.

Any updates will be posted on this page with a revised Effective Date. Your continued use of the website after revised Terms are posted constitutes acceptance of the updated Terms.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

These Terms, together with the Website Privacy Policy, constitute the entire agreement regarding your use of the website and do not supersede any separate agreement governing clinical services.

Contact Us

If you have questions regarding these Terms of Use, please contact us at team@threewillowspsych.com